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Evidence Guide: RIIQUA601E - Establish and maintain a quality system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIIQUA601E - Establish and maintain a quality system

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain the framework for the quality system

  1. Obtain, interpret and confirm work requirements
  2. Access, interpret and apply documentation required to establish and maintain a quality system
  3. Develop, document business plans that include a quality system according to workplace procedures
  4. Identify quality system responsibilities in job descriptions and duty statements
  5. Identify, source and provide resources for the operation of the quality system according to workplace procedures
  6. Communicate and provide accessibility to quality system information to relevant personnel
Obtain, interpret and confirm work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access, interpret and apply documentation required to establish and maintain a quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, document business plans that include a quality system according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify quality system responsibilities in job descriptions and duty statements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, source and provide resources for the operation of the quality system according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate and provide accessibility to quality system information to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a collaborative process

  1. Establish and maintain collaboration and consultation processes according to workplace procedures
  2. Resolve issues raised according to workplace procedures
  3. Communicate outcomes to relevant personnel verbally and in writing
Establish and maintain collaboration and consultation processes according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve issues raised according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate outcomes to relevant personnel verbally and in writing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain procedures for identifying and assessing quality issues

  1. Identify existing and potential quality issues and trends from quality statistics and records
  2. Establish procedures for identification of existing and potential quality issues according to workplace procedures
  3. Monitor changes to the workplace to determine if additions or modifications to the quality system are required
Identify existing and potential quality issues and trends from quality statistics and records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for identification of existing and potential quality issues according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes to the workplace to determine if additions or modifications to the quality system are required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design procedures for treatment of quality issues

  1. Establish procedures to treat quality issues and trends to confirm compliance
  2. Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable
  3. Establish procedures for ongoing treatment of the quality system according to workplace procedures
  4. Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures according to workplace procedures
  5. Establish training programs that meet quality system training requirements
Establish procedures to treat quality issues and trends to confirm compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for ongoing treatment of the quality system according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish training programs that meet quality system training requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the organisational quality system

  1. Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
  2. Recommend appropriate improvements to the quality system
  3. Evaluate compliance with legislation and code of practice
Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend appropriate improvements to the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate compliance with legislation and code of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

establish and maintain a quality system on at least two occasions, including:

identifying quality responsibilities in job descriptions

identifying and clearly communicating standards for quality management systems

developing and implementing procedures for quality management

monitoring quality activity, identify areas for improvement and implement changes for continuous improvement

evaluating and documenting the effectiveness of the quality system

evaluating compliance of the quality system.

During the above, the candidate must:

locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for establishing and maintaining a quality system

work effectively with others to establish and maintain a quality system in a way that meets all required outcomes

use a range of communication techniques and aids to advise others of work activity and exclusion zones

communicate clearly and concisely with others to receive and clarify work instructions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key legislation required to establish and maintain a quality system

key policies, procedures and documentation required to establish and maintain a quality system, including:

quality system principles and practice

industry quality benchmarks

information collection and review techniques

continuous improvement principles

human resource policies and practices

risk management, principles, strategies and applications

customer/client relations techniques

statistics and report metrics

organisational change and development processes

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.